Comfort Inn & Suites

This was our 2nd time staying at this hotel. We loved it. Great location and the rooms are really nice.

The worker was a sweet older lady. She worked hard and was super kind. She helped many people, including myself. She never tired of her duties and worked so hard. She was awesome. The people at the front counter checking us in to our hotel were just ok. Not very knowledgeable about the surrounding area when we asked questions. It's ok- we have google, but 2 different front desk clerks surprised us with their shortness and lack of knowledge. It came across they didn't care. When we asked what was the most popular sight to see- they said "Oh.....the..... park" and waved their hand in a direction. "Which one?" I asked..... their are so many national and state parks (and monuments) nearby. We wanted to hear from a local what places were the best to see. She stopped and said....."the one with the..... the..... the....those buffalo." Got it. I stopped asking questions and figured it was best to rely on google after all. I appreciated all the magazines and pamphlets the hotel had because that told us about things that were not on google. We really appreciated the maps too. The associate wasn't rude, but could care less about our travel questions. The 2nd person the next day was abrupt and short when we asked directions to something.

The desk staff in the afternoon when I arrived and in the morning when I left were very helpful and courteous. A good face for the establishment. The room was very nice and the whole building was very well maintained.

The breakfast was very good. Ate it all 3 mornings we were there. We loved that you had housekeeping come in everyday, even when we were staying several nights. That is much appreciated!!! It seems that housekeeping has went by the wayside since the pandemic 😢

The Comfort Inn & Suites Near Custer State Park and Mt Rushmore provided a great respite for weary travelers. Our room was well-appointed. Not much of a view (Road front) but perfect for an overnight stay. The room was spacious enough for both my spouse and I to have "space" after 8 hrs of "drive time." The Inn's breakfast "buffet" featured real food and friendly service. The evening and morning reception staff were friendly and helpful. Overall I rate our stay and experience as excellent. We dined at Th Pounders Inn. The food was really good - we opted for the "veranda," which was a mistake due to poor lighting. The food tasted good - just could not see what we were eating.